Privacy Policy

Any Personally Identifiable Information individual users provide will be used only by TPNI employees for the purposes of fulfilling a specific client request. TPNI will not share this information with any third party without the consent of an individual user. TPNI will not disclose any Personally Identifiable Information it gathers from an individual user, except as set forth in this Privacy Policy or as specifically agreed to by such individual user. TPNI may release Personally Identifiable Information to third parties without user consent: (1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (2) in special cases, such as in response to a physical threat, to protect property or defend or assert legal rights. In the event that TPNI is legally compelled to disclose Personally Identifiable Information to a third party, TPNI will attempt to notify the involved user unless doing so would violate the law or court order. In addition, TPNI may disclose Personally Identifiable Information as further described below.

TPNI operations and maintenance contractors sometimes have limited access to Personally Identifiable Information in the course of providing services to TPNI. Access to an individual user’s Personally Identifiable Information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for TPNI. TPNI requires its operations and maintenance contractors to: (1) protect the privacy of any individual user’s Personally Identifiable Information consistent with this Privacy Policy, and (2) not use or disclose Personally Identifiable Information for any purpose other than providing TPNI with services, as required by law.

When you link your TPNI account with supported Social Media Platforms such as YouTube, Twitter, Facebook, and LinkedIn, we may have access to information regarding your Social Media Platform accounts, and you will be notified at that time regarding what information we can access. TPNI Engage will only use your Social Media Accounts to post content you are asking us to post. TPNI Engage will never go into your accounts without you requesting us to.

By using this site, you agree to the terms of this Privacy Policy. Whenever you submit information via this site, you consent to the collection, use and disclosure of that information in accordance with this Privacy Policy.

This site takes reasonable steps to protect Personally Identifiable Information as you transmit it to our site and to protect such information from loss, misuse, unauthorized access, disclosure, alteration or destruction. You should keep in mind that no Internet transmission is ever completely secure or error-free. In particular, e-mail sent to or from this site may not be secure.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes; all the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

The TPNI Console mobile app (“the app”) is provided by The Pulse Network for event organizers and authorized onsite staff. To use the app you sign in with a TPNI Console account created for you by your organization’s administrator.

When you sign in and use the app, we collect and process the account information associated with your TPNI Console login: your name, email address, and user/account identifier. This information is used only to (1) authenticate you and provide the app’s functionality, and (2) manage your account. The app does not collect your location, contacts, photos, or advertising identifiers, and it contains no advertising or third-party analytics. All data transmitted between the app and our servers is encrypted in transit (HTTPS). We do not sell your personal information or share it with third parties for their own purposes.

When you are signed in, the app also displays event and attendee records belonging to your organization. That information is your organization’s business data, which we process on its behalf; it is not collected from you as an app user.

You can request deletion of the personal information associated with your account at any time.

The Pulse Network collects a limited set of account information – your name, email address, and account user ID – to provide sign-in and the event-management functions of our platform and apps (including the TPNI Console mobile app). To request deletion of this information, email customerservice@tpni.com from the email address associated with your account, using the subject line “Data Deletion Request.”

We will verify your request and delete the associated personal information within 30 days. We may retain certain information where required for legal, accounting, security, or legitimate business purposes (for example, records of event transactions). Deleting your account information will also end your access to any TPNI accounts and apps that rely on it.

If you have questions about this process or how we handle your data, contact us at customerservice@tpni.com.

Questions or comments regarding this Policy, or our use of Personally Identifiable Information, should be submitted to TPNI as follows:

TPNI
PO Box 353
Norwood, MA 02062
Phone: +1 (781) 688-8000
webmaster@tpni.com

If this Privacy Policy changes, the revised policy will be posted on this site. Please check back periodically, and especially before you provide any Personally Identifiable Information. This Privacy Policy was last updated on June 11, 2026